MEMBER GUIDE 

To join the Y, you can visit the Y in person, or you can join online.

When you visit the Y in person, you can take a tour, meet staff members and get all of your questions answered. If you’re still unsure, you can request a free 7-Day Trial Pass or you can take some time to talk with your family and join online later.

When you first visit the Y, you will be asked to complete and sign the following waivers and agreements:

Member Code of Conduct
Member Liability Waiver
Wireless Network Use Agreement

The forms above are provided for informational purposes only.

The Joining Fee is a one-time fee when you join the Y. As long as your membership remains continuous, the Joining Fee is paid only once. The Joining Fee is nonrefundable after the first 30 days.
 
It is also possible to pay the Joining Fee over the first three months of your membership. In this case, you will pay one-third of the Joining Fee each month along with your monthly fee. When you join in person, tell the membership staff if you would like to do this.
 
If you cancel your membership, you can rejoin within 30 days and pay no join fee. Rejoining the Y after that 30 day window will require repayment of the Joining Fee. Or you can take advantage of a membership promotion - offered several times a year that may lower the Joining Fee.
 
The Joining Fee is based on your membership type. If you decide to upgrade your membership, you will be asked to pay the difference in the Joining Fee. No Joining Fee refunds are issued if you downgrade your membership, however, your monthly rate will be adjusted accordingly.

There are a variety of ways to pay for your membership:

Pay monthly with an automatic withdrawal (electronic fund transfer) from your bank account or credit card. You may select to have your payment occur on the 3rd or the 20th of each month.

Pre-pay for 12 months of membership with a check or credit card. (We accept Visa, Mastercard, American Express or Discover.)

Pay on a monthly basis, at the beginning of each month for up to three months maximum. In this case, your membership fee will equal one-third of the Joining Fee plus your monthly fee. (See Limited Time Memberships)

Pay a Daily Fee for one day full access to any one of our branches. Daily Fee guests do not receive the reduced Program rates that members enjoy.

Daily Fees – one location, one day:

• Adult Daily Fee (age 23+): $25
• Youth Daily Fee (age 0-22): $10 – See youth usage guidelines by age here. Youth up through age 17 must have a liability waiver signed by a parent or guardian. 
• Family Daily Fee: $45 - Two adults and dependent children in the same household

We are committed to providing you with an excellent member experience, helping you to achieve your goals while finding a comfortable place to belong and build personal connections. The Y offers something for every member of your family and we’ll help you find what’s right for you.

We are so sure that you will benefit from your Y membership, that we offer a 30-day money back guarantee. If for any reason, you are unsatisfied with your membership, please talk to your local Y’s Membership Director. They will listen to your concerns and work with you to improve your experience. If you remain unsatisfied and choose to end your Y membership within the first 30 days, we will refund your money – both your Joining Fee and the monthly fee. After 30 days, your Joining Fee is no longer refundable, however, you can choose to end your membership at any time with written 30-day notice.

We believe that everyone, regardless of age, income or background, should have the opportunity to learn, grow and thrive at the Y. That’s why we provide financial assistance to individuals and families in the community who cannot afford to pay our full membership rates or program fees. Based on level of need, we provide assistance to as many individuals and families as possible. Thanks to contributions from our generous donors, tens-of-thousands of youth, adults and seniors receive the support, guidance and resources they need to achieve greater health and well-being.
 
Who can apply for financial assistance?
Financial assistance is available for individuals and families who cannot afford the full cost of Y membership or Y programs like youth sports, swim lessons, child care, camps, and other youth or adult programs.
 
How do I apply for financial assistance?
Applications are available at your nearby Y or online.

Simply fill out the application and bring it to your local Y. Our staff will let you know if you qualify for assistance. All information is strictly confidential. 
 
How is financial assistance awarded?
The amount of financial assistance offered is determined on a sliding scale based on your specific circumstances. If you receive financial assistance for membership, you will pay NO Joining Fee and only a portion of your membership fee. The Y will pay the rest.
 
If you have further questions about Financial Assistance, please call 408-351-6400 or visit any of our Y locations.

If you are visiting the area temporarily on business or vacation, we offer a one-month membership which can be repeated up to three consecutive months.

You can pay for a one-month membership up-front with a check or credit card. Once you choose your membership category, the cost of a one month membership is one-third of the Joining Fee plus the monthly fee.

If you want to join for two or three months, you can pay in the same way for a period of two or three months, either up front or before the beginning of each month.

If you expect to continue your Y membership for more than three months, you should join the Y with an ongoing membership. There are no contracts at the Y, so you can cancel your membership at online up to 5 days before your membership draft (Membership > Managing Your Membership > Cancelling Your Membership).

We also offer a daily fee which enables you to come in and use the Y for one day only, with full access to all facilities. You will be asked to complete the same liability waiver that all members complete.

• Adult Daily Fee (age 23 and up): $25
• Youth Daily Fee (age 0-22): $10  
• Youth up through age 17 must have a liability waiver signed by a parent or guardian. *See youth usage guidelines here
• Family Daily Fee: $45 - Two adults and dependent children in the same household

When companies provide their employees with opportunities to live a healthy lifestyle and be part of a caring community, both employees and employers share the rewards. Discover the health and wellness benefits available through the Y’s Group/Employer Membership Program.

The YMCA is proud to provide a military reimbursement program for families of deployed military or independent duty personnel through the Department of Defense (DOD). We want to do our part for the military families who serve this country every day and want to support you and your family, so that you all feel more healthy, confident, connected and secure. You’ll have full access to our facility and access to specific programs and events offsite, with all the benefits of being a member of the Y.

Check the Armed Services website for more information including registration forms. Paperwork must accompany membership application at the time of joining.

When you join the Y, you are offered a wellness consultation to help get you started on the journey to achieve your healthy living goals. A Wellness Coach will assess your current fitness level, discuss your goals with you, and help you create a plan to achieve them. We highly recommend that you schedule these visits as soon as possible, as they will help you to get more from your Y membership.

How long does it take to build a habit? Recent studies suggest that on average it takes 66 days for a new healthy habit to feel automatic. Whether you’re new to exercise or new to the Y, try these tips to form healthy habits.

Work Out With Friends: 
Not only can friends make exercise more enjoyable, but there’s proof a workout partner can make your exercise more effective. Setting appointments to workout with friends also keeps you accountable and committed to following through on workout plans.

Cross Training:
Cross training is something that people of all ages and athletic abilities can try—it’s easily scalable to suit those who are just starting out or are experienced exercisers. It’s helpful for youth under 12 to try out multiple sports—allowing them to maximize athletic potential by finding the right sport.

For all ages, doing the same physical activities can set you up to plateau, get bored or burn out. By mixing up your physical activities, you’ll keep your body guessing and will get a more complete total body workout.

If you continue to repeat the same activity over and over, you can end up with overuse injuries. Cross training can prevent this issue, and has been shown to help with rehabilitation of pre-existing injuries.

Create Sustainable Behavior Change:
Achieve your goals by setting attainable goals, planning for success, revising your plan when needed, and having compassion for yourself. 

Set goals and visualize outcomes. Imagine in detail what it will feel like to have reached your goals.When you are having a rough day, this vision of your best self will remind you of why you are making these changes and will help keep you motivated.

Prepare for challenges. At home, you have control over what you feed yourself and your family, but sticking to your food plan can be challenging when you are at restaurants or parties. Set yourself up for success in these potentially unsafe zones by having a plan. Preview a restaurant’s menu to select nourishing options before you dine there. When going to a potluck, bring a dish that fits within your plan.

You are invited to introduce your friends to the Y. Not only can friends make exercise more enjoyable, but there’s proof a workout partner can help keep you accountable and committed to your exercise routine.

When you bring a guest to the Y, they will be signed up for a free 7-Day Trial Pass. 

You can introduce as many friends to the Y as you like, but guests are limited to one 7-Day Trial Pass in a 12 month period.

If you would like to bring a guest who has already utilized a 7-Day Trial Pass in the last 12 months, they are welcome to purchase a Day Pass:

• Adult Daily Fee (age 23+): $25
• Youth Daily Fee (age 0-22): $10 – See youth usage guidelines by age here. Youth up through age 17 must have a liability waiver signed by a parent or guardian. 
• Family Daily Fee: $45 - Two adults and dependent children in the same household

You can view online schedules on the following pages:

Group Exercise Classes
Pool/Aquatics
Court Sports
Kids' Club Hours

Our YFit app will help you stay connected with the Y and improve your overall experience. You can view up-to-date class schedules, track and record your workouts, set personal goals, and participate in fun challenges. You can also receive notifications about important facility information and upcoming opportunities.  
 
To improve your data and tracking experience, our YFit app allows you to connect to wearables, other fitness apps and popular fitness tracking devices to share data.
 
Download for iOS
Download for Android
Does not include Centennial Recreation Center in Morgan Hill.

YMCA Members with Family Memberships are eligible to utilize Kid's Club services. Parents can leave their child (ages 6 weeks to 11 years, ages vary per location) at the onsite Kid's Club center while exercising at the Y for free for up to 90 minutes per day. Supervising staff members are trained in safety, activity planning, CPR, First Aid and Child Abuse Prevention. 

Hours vary by location, season and holidays. View our current Kid's Club Hours.

Registration: 

Upon your first visit, you’ll be asked to complete an emergency card for your child. This form will need to be updated annually. Your child can participate in a variety of fun activities for up to 90 minutes daily while you’re at the Y. 

Check-in and Check-out:

• Bring your membership card along with your child’s youth membership card for check-in. 
• On each visit, check your child in by signing the clipboard with your child’s name, your first and last name, and the location of where you will be exercising within the facility.
• You must remain inside the YMCA while your child is in Kid's Club, as Kid's Club is a licensed exempt program. 
• The same parent/guardian must both drop off and pick up the child unless indicated on the check in sheet. 
• A parent/guardian must be listed on the emergency form. 
• If you have not picked up your child after 105 minutes or by the time the room closes, our staff will try to locate you by checking the locations you listed on the check-in sheet and/or checking the locker rooms. If we cannot locate you after taking these steps, we will begin calling the person(s) listed on the Emergency Information Card. If you cannot be located in the facility, and after all attempts have been made to contact the parent and emergency contact, we will contact the Police and Child Protective Services.
• For safety reasons staff may need to postpone entry due to ratios. You may be asked to wait to enter Kid's Club if we are at maximum capacity. 

Expectations:

• Be sure your child’s diaper has been changed or that your child has used the restroom before entering Kid's Club. We are happy to change disposable diapers for children up to two (2) years old – please bring a fully stocked diaper bag if you wish us to change your child’s diaper. However, if your child is in cloth diapers, you will need to return to Kid’s Club to change your child. 
• All children must wash their hands before entering Kid's Club. 
• Be sure to share with us any specific information about your child regarding teething, allergies, stages of toilet training or any other concerns for that day. You may also indicate any specific information/ comments on the check-in sheet. 
• If your child seems anxious, frightened or is crying, try to remain supportive. Most children adjust quickly after a parent leaves. Sometimes it will be necessary to stay with your child in the room until they are settled. We will make every effort to help your child feel more comfortable. Feel free to ask our staff when quiet periods are, as those are good times to bring a child who is having trouble adjusting. 
• Parents are encouraged to spend time in Kid's Club with your child to make them feel comfortable and to engage them in activities. The 90-minute time frame begins when your child enters the room; not when you leave the room. 
• If your child has a special need or disability, be sure to let us know how to best work with your child. If you have a doctor’s plan that we can use, that is very helpful, and we will keep it in your child’s file.

Please bring the following: 

• Membership and Youth Membership cards 
• Snacks with your child’s name 
• Shoes – required for children who can walk 
• Socks – required for children who cannot walk
• For Babies, bring:
• At least one change of clothing 
• A diaper bag with your child’s name 
• Disposable diapers and wipes.
• If you would like to include a snack, crackers and juice are great. Do not send popcorn, hard candy, gum, nuts or products made with nuts, grapes or items that may pose a choking hazard or allergic reaction to any child in Kid's Club. 
• If your child is bottle fed, include a labeled bottle and give our staff instructions on how your child likes their bottle. 
• Any special blanket, pacifier or comforter must be labeled with your child’s name. 
• Please do not bring any toys or electronic games from home. We have plenty of toys and activities to engage your child. 

Behavior Guidance: 

Our caring staff will do everything possible to make your child’s experience a pleasant one; however, we will need to come find you under the following circumstances: 

• Illness (fever over 100˚, excessive coughing and/or opaque mucus, vomiting, diarrhea or other contagious diseases) 
• Inconsolable crying over separation from parent lasting more than 10 minutes 
• Continued disruptive behavior (read below) 
• Diaper change (if parent does not wish our staff to change diapers)
• Injury 

If we experience problems with a child related to specific rules or unacceptable behaviors, the following procedures will be taken: 

• The child will be redirected to another activity. 
• The staff will remind the child of the rules. 
• If the behavior escalates to an unsafe level, the child will be asked to sit quietly until they calm down. 
• If the child continues to display unsafe or disruptive behavior (such as biting, hitting or causing injury), you will be asked to pick up your child immediately. 
• In addition, you will be informed in writing and asked to sign a Behavior Report stating the nature of the behavior and the corrective action steps taken to improve it. 
• If the problem persists, the YMCA reserves the right to suspend the child (at the discretion of the coordinator and/or director on duty). 

Health and Safety:

In the best interest of your child’s health and safety and the well-being of other children and staff, we stress the following: 

• If your child is contagious i.e. diarrhea, pink eye, opaque runny nose, fever, cough, etc., we ask that you not bring your child that day or for 24 hours after the symptoms are visible. 
• If your child has allergies that may cause them to appear to have any of the above mentioned symptoms, we ask that you provide a doctor’s note for your child’s file prior to them being admitted back to the program. 
• Children must be on antibiotics for at least 48 hours before returning to Kid's Club. If you are unsure about your child’s health, please do not bring them. We cannot administer any medication to children. 
• If your child becomes ill or begins to exhibit symptoms of being ill, we will notify you and ask you to take your child home. 
• If your child displays symptoms of a contagious illness soon after visiting Kid's Club, be sure to contact us, so we can post an exposure notice to alert other parents. 
• If your child is too sick to go to school, they are too sick to be in Kid's Club. For the health and safety of all children in Kid's Club, our staff members have the right to deny access to any child who exhibits symptoms of being sick. 

Emergency Evacuation Plans:

In the event of an emergency that requires us to evacuate the YMCA, our staff is prepared and has a plan to keep your child safe. We will follow these procedures to return your child to you in a safe, calm and timely manner. 

• Staff will be in charge of doing a face and head count of all children. 
• After verifying the number of children, the staff will exit Kid's Club to the evacuation point. 
• Staff will gather the check-in sheets, First Aid kit, emergency binder, and emergency contact binder(s). 
• Staff will keep children in a safe area until they are able to contact parents and/or emergency contacts. 

All Y members aged 8 through 17 are invited to attend a Wellness Center Orientation. Please request information at the front desk.
 
Ages 12 and Up
Young members 12 and up who have completed a Wellness Center Orientation may use all Y facilities independently, including the Wellness Center, the Gym and Group Exercise classes. They may also use the pools, adhering to our Pool Rules.
 
Ages 8 to 11
Members aged 8 through 11 who have completed a Wellness Center Safety Orientation, may use the following Y facilities while accompanied by a parent or guardian:

• Wellness Center including strength-training equipment and cardio machines, the gym, and the pool (with adherence to Pool Rules).
• Group Exercise classes with the exception of classes that use free weights or spinning bikes.
• These members may not use the facilities independently.

Ages 0 to 7
Members who are not yet 8 years old may not use the Wellness Center or attend Group Exercise classes. The Y offers other activities for our youngest members, such as swimming lessons and Kid's Club.

Family Locker Rooms:
Family locker rooms (where available) are for children and adults. Children up to 6 years old are welcome to accompany a parent in either the men’s or women’s family locker rooms. 
 
Universal Changing Rooms:
At some branches there are single-occupancy, gender neutral changing areas. Check with your local branch for availability. 
 
Locker Room Etiquette:
Be courteous to your fellow Y members and guests. Refrain from loud conversations, disruptive activity and cell phone use while in the locker room. 
 
Locks:
Please bring your own lock to secure your belongings while at the YMCA. Locks and belongings left overnight may be removed by YMCA staff. The Y is not liable for stolen or missing items. 

Different Y locations have different policies pertaining to towel availability. Please check with your home Y, and other Ys that you frequent, to learn what options they have for towels.

By clicking on “login” on the YMCA of Silicon Valley wi-fi network’s portal page or by joining the “guest” wireless network, you represent that you have read, understand and agree to the following terms of service:

Wi-Fi Service at YMCA of Silicon Valley (the “YMCA”) locations is a complementary Service for members, program participants and other YMCA guests and is completely at the discretion of YMCA of Silicon Valley.

By your use of the Service, you acknowledge that:

• The Service may not be uninterrupted or error-free;
• The YMCA has made reasonable protection efforts; however, it is a public network and the YMCA does not guarantee the security of the Service and unauthorized third parties may access your computer or files or otherwise monitor your connection;
• The Service is provided “as is” and on an “as available” basis, without warranties of any kind, whatsoever, and you assume all risk associated with your activities conducted online through the Service, as well as all liability and damages incurred by yourself, YMCA of Silicon Valley, or a third party that arise or result from your online activities through the Service, whether known or unknown at the time of use;
• Access to the Service may be denied, blocked, suspended, or terminated by YMCA of Silicon Valley at any time for any reason including, but not limited to, violation of these Terms of Service, actions that may lead to liability for YMCA of Silicon Valley, disruption of access to other guests or networks, and violation of applicable local, state, and, or federal laws or regulations.
• Use of the Service shall not be construed as creating a partnership, joint venture, agency relationship or franchise agreement between the YMCA and any user of the Service.
• These Terms of Service shall be governed, interpreted and construed according to the laws of the State of California;
• Service and resources are limited and shared by many clients, and in an effort to avoid performance problems and manage expenses, users may be prohibited from initiating activities that consume an unreasonable amount of those resources, e.g. downloading software, streaming movies and/or television shows; and,
• The YMCA may automatically collect certain information, such as address and device type, in order to provide improved services.
   

Activities conducted online through the Service shall not violate any applicable law or regulation or the policies and rights of the YMCA of Silicon Valley or any third party. YMCA of Silicon Valley will cooperate fully with law enforcement upon receipt of notice that use of the Service is in violation of applicable law. If you are unsure whether your use of the Service and activities conducted online may violate these Terms of Service, you are advised to cease the activity immediately.

Acceptable use:

Examples of prohibited activities include, but are not limited to:

• Spamming and Invasion of Privacy
• Intellectual Property Right Violations
• Obscene or Indecent Speech or Materials
• Defamatory or Abusive Language
• Forging of Headers
• Hacking, Scans, or other subversive Information Gathering Activity
• Distribution of Internet Viruses, Trojan Horses, or Other Destructive Activities
• Facilitating a Violation of this Agreement of Use
• Resale of the Service
• Harassment
• Export Control Violations
• Violation of YMCA of Silicon Valley’s Code of Conduct
• Other Illegal Activities

If you need assistance while in the Y, please ask a staff member for help.
 
If you have a caregiver who provides you with functional assistance, your caregiver may accompany you in the Y. Caregivers need to be 18 years of age or older and will be required to check in and provide a photo ID. The caregiver should always be with the member in the Y, providing assistance as needed. The caregiver has no membership privileges and is not allowed to use any Y equipment or engage in any Y activities.
 
If you have a registered service animal, please inquire with the front desk.

Our Y staff members are committed to serving you and helping you have the best member experience possible. If you have questions or need assistance, please do not hesitate to ask a staff member for help. You can identify our staff by their Y-branded teal-colored shirts or gray jackets, and their Y nametags.

Facility & holiday hours
Hours vary by branch and season. YMCA locations will have shortened hours and closures on select holidays. Please check our website for specific hours.

Class & program cancellation policy
Classes and scheduled activities depend on minimum enrollments and are subject to change.

Closings due to inclement weather or unforeseen circumstances
In cases of inclement weather or other unforeseen circumstances, the Y may need to cancel classes or activities, or close the entire facility.

Closings due to facility upgrades
In order to keep facilities in the best possible condition, the YMCA or portions of the YMCA may close temporarily for repairs and renovations.

If you lose something at the Y, please inquire at the front desk.

We know that sometimes things get lost. The best ways to prevent the loss of property is to leave valuables at home and to label all belongings.

All lost and found items that are given to the front desk are kept for two weeks. After two weeks, all unclaimed items are donated to charity. 

The YMCA is not responsible for possessions that are lost or stolen.

YMCA of Silicon Valley strives to be a good neighbor with all residents that share our community, especially those who reside in close proximity to our Y facility locations. Please help us maintain healthy relationships by practicing courteous behavior towards our neighbors. Please don’t block driveways, or park in undesignated parking spaces. If you have information or would like to file a complaint please contact our branch executive leadership team at your local Y location.

Please be aware that parking is limited at some of our Y locations. Parking spaces for people with disabilities are directly in front of the entry ways at all our Y locations.

• Consider carpooling, taking the bus, or biking
• Adjust your visit to non-peak hours if possible - 7:00-9:00 am, Noon-3:00 pm, 7:00-9:45 pm
• Plan for a walk and park further away

Email is one of the fastest, most cost-effective, and environmentally friendly ways for us to communicate with you. The Y sends periodic emails with Y news and special offers. We will never share or sell your name, email address, phone number or address to any third party.

You may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any of our marketing emails.

Members receive monthly newsletters, along with regular email communication on program registration, member incentives, member rewards, opportunities to get involved, and information on facility closures or program cancellations.

Learn how to participate in events by consulting flyers and calendars in your Y’s lobby, following us on social media, opting in to monthly newsletters, and checking the website.

Download the YFit app and enable notifications to stay up to date on planned closures, and closures due to inclement weather or facility emergencies.

At the Y, we are constantly looking for feedback on how we can provide an even better experience to our valued members. Let us know how we’re doing by using the comment boxes located in Y lobbies, and by participating in our annual member survey.

Additionally, some members may receive a brief Listen360 survey via email. We’d love to hear from you.