Privacy Policy - Last updated: August 4, 2026

Thank you for visiting our website for the Young Men’s Christian Association of Silicon Valley (the “YMCA”). We are committed to providing an exciting and safe experience to all our members and visitors. This commitment includes respecting and protecting the privacy of your personal information.

This Privacy Policy describes the types of information we collect from and about someone when they visit our website (“Site”), use our mobile apps (each an “App”) or interact with us via their mobile device or via telephone (collectively, any such methods of communication or interaction with us are referred to as the "Services"). This Privacy Policy also explains how YMCA may use and share your personal information, as well as your ability to control certain uses of it. If you have difficulty accessing or reading this Privacy Policy, you may access a PDF version here.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, including the transfer to and storage of your personal information in the United States, and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not access or use the Services.

Sections
What information does YMCA collect?
What type of analytics, cookies, pixels, and other tracking technologies does YMCA use?
How does YMCA use the information collected?
Who does YMCA disclose personal information to?
What is your policy on sending text messages?
How can I view, update, or remove my information?
What options do I have with respect to my personal information?
What choices do I have about receiving communications from YMCA?
What about children's privacy?
What about security?
What about other websites?
For how long and where is my data stored?
What if I live outside of the United States?
How does YMCA communicate changes to this Privacy Policy?
Whom do I contact if I have additional questions or concerns about this Privacy Policy?

What information does YMCA collect?
Personal information means any identifying information, usually your name in combination with another identifier, such as date of birth, postal address, email address, telephone number, or government-issued identification number. Personal information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. The specific definition of personal information varies from one jurisdiction to another.

The personal information that YMCA collects about you may include the following categories of information:

  • Contact Information and Other Personal Identifiers: This may include your name, email address(es), postal address(es), social media usernames, and telephone number(s), including your mobile phone number(s).
  • Personal Information Categories: This may include your name, birthday, and other information from our background checks, like sex offender status.
  • Payment Information: This may include your credit card number (e.g., the full number if you call us to make a donation or purchase and only the last 4 digits when you donate or purchase online), expiration date, CVV code, and billing address but we do not store your credit card number.
  • Commercial Information: This may include records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, and program membership information. 
  • Browsing and Device Information: We may collect your IP address or another device identifier, the kind of browser you use, browsing information such as the pages and content that you visit, data analytics and other information regarding your interaction with the Services or our advertisements or location information from your device.
  • Demographic Information: We may collect demographic information like your age, gender, and income.
  • Professional and educational Information: We may collect such information when you apply for a career or volunteer position.
  • Other Information: We may collect additional information including information you submit via chat or online forms or when you complete surveys, or participate in sweepstakes or our loyalty programs. We also may collect certain health information (such as allergies) regarding your children if you are enrolling them in one of our programs.
  • Inferences drawn from other personal information: This may include profile information reflecting a person’s preferences.

From YMCA's Interactions With You: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, create an online account with us, register for our programs, make a purchase, sign up for our newsletters or email lists, participate in sweepstakes, contests or other promotions, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, or otherwise contact us. We may also collect personal information from you about members of your family that are under your YMCA account (such as if you are a parent and provide us with information regarding your child).

If you download one of our Apps, it may be possible for the App to obtain your precise geolocation. If so, you may choose to permit the App to obtain such information. In this case, we may determine your zip code from the precise location data received from your mobile device.

Information You Provide About a Third Party: If you send someone else a communication from the Services (such as sending a gift or virtual gift card), we may collect information such as that person's name, telephone number, email, and/or shipping address.

Automatically on the Services: We, or our service providers, may use log files and certain tracking technologies as further described below to collect browsing and device data, and information on your interactions with our emails, and how you use and interact with the Services. The purpose is to allow YMCA to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address mobile device identifier or other unique identifier, sites or apps visited before coming to our Services, the amount of time you spend viewing or using the Services, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Services. If you sign up for our text messaging program, cookies may be used to personalize your experience (e.g., send you personalized text messages such as checkout reminders).

Collecting this information, and linking it with your personal information, helps us to tailor our Services and enhance your online experience by saving your preferences while you are visiting a particular site, and to help identify Services features, promotions, advertisements, and offers that may be of particular interest to you and retarget online and mobile advertisements to you across computers or devices you may use.

Search Data: Search data such as search words and phrases you provide when you use the search functionality, search box or search engine on our Services. We collect this information to improve our Services, and the search accuracy and relevance of our Services’ search results. We may disclose search data to service providers or third parties. If you prefer not to have your search terms collected, you can choose not to use the search feature on our Services. if you have any questions, please contact us at [email protected].

From Third-Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address, check sex offender registries or other Demographic Information), or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third-party sites.

 

What type of analytics, cookies, pixels, and other tracking technologies does YMCA use?
We use cookies, pixels, and similar technologies to gather information about your use of our Services and to customize your experience using the Services.

Pixels: Pixels are small transparent images embedded in a Services, email, or ad. We may use pixels and other tracking technologies to automatically collect information when you visit certain pages on our Services. These technologies usually track advertising preferences from site to site and gather data about users’ browsing habits to improve the user experience and identify others who may be interested in our brand. You may seek to block tracking pixels by installing a dedicated browser extension or ad-blocking extension for that purpose or by adjusting your browser privacy settings.

Web beacons: The Services may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages and/or for other related statistics.

Cookies: Cookies are small data files that help us keep track of your usage of the Services. Many of the cookies we use enable the Services to function as you would expect it to. Persistent cookies enable the Services to remember things like your login information for convenience, and session cookies are useful for things like keeping the items in your shopping cart when you navigate away from the page, all of which allows us to enhance the user experience. Cookies also enable us to track and analyze user behavior to help improve our Services.

The following is a description of the four categories of cookies and examples of how we use them to provide you the Services:

  • Strictly Necessary Cookies – These cookies are essential to enable you to browse and use the functionality of a website and without them, the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your logged-in status throughout your visit and manage your shopping cart.
  • Performance Cookies – These cookies collect information about how visitors use the Services, for example, pages that they visit and if they receive error messages. This information does not identify you individually and is used in the aggregate to improve our Services.
  • Functionality Cookies – These cookies allow us to remember certain choices you make about how you like to use the Services and provide you a more personalized experience, for example, your shipping country and currency preferences.
  • Targeting Cookies – These cookies are used to deliver online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more on targeting cookies and your ability to control their use, please see below.

Behavioral Interest Based Advertising: We also may use third-party advertisements, analytics, and tracking tools to better understand who is using the Services, how people are using the Services, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. These third parties may use technology such as cookies, web beacons, pixel tags, log files, or other technologies to collect and store non-personal information. They may also combine information they collect from your interaction with the Services with the information they collect from other sources. Any information that these third parties collect via cookies is not linked to any personally identifiable information we collect or you provide on the Services. You can opt out by clicking here. Please note that even if you opt out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes, including analytics, and you will still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.

Opting Out: You may opt out of advertising or targeting cookies by clicking on our cookie settings, by disabling and/or deleting cookies from your computer or mobile device by managing your browser settings. Some of the advertisers and service providers that perform advertising-related services for us may participate in the Digital Advertising Alliance (“DAA”) or the Network Advertising Initiative (“NAI”). Please see the links below for more information on how to opt out.

Do-Not-Track 
Our Services do not respond to Do Not Track requests or headers from some or all browsers. However, we respond to the global privacy control signal.

Google Analytics
We use Google Analytics to help create reports and statistics on the performance of the Site. Google Analytics collects information such as your IP address, device type and operating system, referring URLs, location and pages visited. If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/.

How does YMCA use the information collected?
YMCA may use the information we collect from and about you for any of the following purposes:

  • To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone) or to service products you purchased from us.
  • To send you information, newsletters, promotional materials, and other offerings from YMCA or, where permitted by applicable law, on behalf of our partners and affiliates.
  • To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
  • To enhance your online shopping experience, including as a way to recognize you and welcome you to the Services.
  • To provide you with customized Services content, targeted offers, promotions and advertising on the Services, through other third-party sites or apps, or via email, text messages, or App push notifications that are offered by YMCA or other marketing partners that might be of interest to you.
  • To improve our sites, products/services, customer service, and customer shopping experience.
  • To use your data in an aggregated non-specific format for analytical and demographic purposes.
  • To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.

Complying with Legal Obligations
Other Data as otherwise described to you at the point of data collection.

Who does YMCA disclose personal information to?
YMCA may disclose personal information we collect from and about you in the following ways:

Service Providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their duties. For example, we use PCI compliant payment processors to process payments on our behalf.

Co-Sponsors: Certain areas of the Services may be provided to you in association with parties, such as companies that provide products and services, rewards programs, conduct joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. Such Services will identify the third party. If you elect to register for any of the foregoing programs or campaigns, you either will be providing your information to both YMCA and such third party, or YMCA might disclose your information directly with such third party for that third party to fulfill their products and our products and services directly with you.

YMCA Affiliates: We may disclose collected information within YMCA’s affiliated companies, and any future additions to YMCA’s family of affiliated companies.

Legal and Compliance Disclosures; Safety: YMCA may transfer and/or disclose the information we receive from and about you to comply with a legal obligation or subpoena; to provide information to law enforcement and other governmental authorities in accordance with applicable law, and when we believe in good faith that the law requires it. We also reserve the right to disclose information with legal authorities and other companies for fraud protection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, YMCA, or the public.

Business Transfers: During the normal course of our business, we may sell or purchase assets. If another entity acquires all or a part of YMCA or its family of affiliated companies, all, or a portion of the information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against YMCA or its family of affiliated companies, such information may be considered an asset of such company and may be sold or transferred to third parties.

Aggregate or Anonymous Non-Personal Information: We may also disclose non-identifiable aggregate or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics uses or for other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.

We currently do not sell your personal information or disclose your personal information to third parties for their own direct marketing purposes.

What is your policy on sending text messages? 
By providing your phone number through our Services, you consent and agree to receive recurring auto-dialed marketing SMS text customer services, checkout reminders, transactional messages, and marketing messages. Message frequency depends on the offers and services we provide. You can opt out of such messages as set forth in the SMS text message. Your consent for SMS is not required to purchase our products or services. You may receive an additional mobile message confirming your decision to opt out.

We may disclose your SMS opt-in or consent status, with third parties that help us provide our messaging services and send the text messages.

How can I view, update, or remove my personal information?
If you have registered for an account or made a purchase, you may view and update your account information by logging into the "Your Account" section of the Services with your email address and password. Once logged in, you can view or update your name, address, telephone number, or email address. You can also contact our Customer Service Department via email at [email protected] to access, update, or request deletion of certain information. We may need to retain data for legally permitted purposes and this will be explained to you if necessary.

What options do I have with respect to my personal information? 
Your Rights
Depending on your location, and as applicable, you may have certain options regarding your personal information. These options may include requesting:

  • Access to the personal information we hold about you and to receive a copy of your personal information.
  • Correction of your personal information that is inaccurate.
  • Deletion of your personal information.
  • Opt out of the processing of your personal information for the purposes of providing you with targeted advertising.

Other than as set forth in this Privacy Policy, we do not collect or process personal information that may be considered “sensitive.” We do not use personal information for profiling in furtherance of decisions that produce legal or similarly significant effects for a consumer.

The exact scope of these options and choices may vary. To make a request, please contact us at [email protected].

What choices do I have about receiving communications from YMCA?
If you register for an account or make a purchase, you will automatically receive promotional emails and direct mail from YMCA. We provide our customers with the opportunity to "opt-out" of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of product order. We provide you with the following options if you prefer to "opt-out" of receiving information or materials that we think may be of interest to you:

Electronic Promotional Offers: At all times, you have the option of "opting out" of receiving promotional emails from the YMCA by clicking the "unsubscribe" link in any of the promotional emails you receive. In addition, if you have an online account, you may change your email preferences regarding email from us by logging into the "Your Account" section of the Services.

Direct Mail Promotional Offers: If you would like to be removed from our YMCA mailing list, please contact a Customer Service representative by email to stop receiving paper communication.

Push Notifications: When you use the App, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device to opt-out of these alerts.

App Geolocation Information: When you use the App on your mobile device, you may choose not to share your geolocation information with us by adjusting the device's location service settings. Not sharing your geolocation may affect the functionality of the App.

Other Contact: In all cases, you may email us at [email protected].

What about children's privacy?
Protecting children's privacy is important to us, and the Services are not intended for, directed at, or marketed to children under the age of 13. We do not knowingly collect, target, use, or disclose personal information from children under 13.

We may collect personal information about children age 13 and under where a parent provides their child’s information directly to us in order to register their child for our programs and/or access our facilities (with parental supervision). This may include name, telephone number, health information (such as allergies) and signatures on waiver forms in connection with activities, and classes and use of the facilities.

We also may collect personal information of children age 14 and over when your child applies for certain volunteer positions, provided that you give express permission and authorization for your child to apply and volunteer. We also collect personal information regarding children age 15 and up when they apply for employment with us.

Personal information is collected only as necessary in these cases, and we only use it to fulfill the purpose for which it was collected. If YMCA learns that a child under the age of 13 has provided personally identifiable information via the Services, it will use reasonable efforts to remove such information from its files. We encourage parents to monitor their children’s online activity. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

What about security?
We have taken certain physical, administrative, and technical steps designed to safeguard the information we collect from and about our customers and users of Services. While we make reasonable efforts to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

What about other websites?
Our Services may include links to third-party websites or apps that are not affiliated with YMCA. These websites or apps may send their own cookies to visitors, collect data, or solicit your information. The privacy policies of these other websites or apps may be very different from our policy. We are not responsible for the privacy practices of these other websites or apps and cannot guarantee the security of any personal information you provide to or collected by such third-party sites or apps.

For how long and where is my data stored?
Your personal information may be stored for as long as is reasonably necessary to perform the purposes listed under "How does YMCA use the information collected?", as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased, or made de-identified or anonymous.

What if I live outside of the United States?
Our services are targeted to businesses in the United States. Regardless of where you live, you consent to have your personal information transferred, processed and stored outside of the country where you are located, including in the United States, and to allow YMCA and its vendors to use and collect your personal information in accordance with this Privacy Policy. Certain countries may not have the same data protection laws as the country in which you are located, and such information may be available to government authorities under lawful orders and as applicable in such foreign jurisdictions. You consent to any such cross-border transfer of your personal information.

How does YMCA communicate changes to this Privacy Policy?
Any changes to our Privacy Policy will be posted here so that you will always know what information we gather, how we might use that information, and whether we may disclose it to anyone. Your continued use of the Services following the posting of changes to these terms will mean you accept these changes.

Who do I contact if I have additional questions or concerns about this Privacy Policy? How do I lodge complaints?
We welcome you to reach out if you have any questions or concerns regarding our privacy practices. Please feel free to contact Customer Service via email at [email protected]. We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concerns or complaints about the way we handle your personal information, please contact us at [email protected].